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How can I get support for my Stryd?
How can I get support for my Stryd?
Updated over a week ago

This article will guide you to get the highest quality answers to help you train and race with Stryd!

Here is what to do if you need help with your Stryd

Option #1: Browse our help center at to self-serve your answer

Our help center provides comprehensive instructions on how to get started with Stryd, setup your watch, use the Stryd mobile app, PowerCenter, and more!

Head over to and tap on a section to discover articles or type a few key search terms into the search bar to find what you are looking for.

Option #2: Interact with the automated assistant in the help center widget for guided support

If you weren't able to find what you were looking for in the help center, the next step is to start a conversation in our help center widget!

Instructions on how to start a conversation:

  1. Tap the blue widget in the bottom right corner of the page

  2. Tap on the 'Messages' tab

  3. Tap on 'Send us a message'

You will be met with an automated assistant to help you out!

This assistant will collect relevant information on your issue by asking a few questions and then will pass your email address on to a member of the Stryd team so we can get in contact with you.

If the automated assistant can identify a solution to your issue, it will serve the a help center article with the instructions to solve your issue so you do not need to wait for member of the Stryd team

Option #3: Contact the Stryd team for one-on-one support

Do you need to contact a member of Stryd's team?

Refer to Option #2 above for instruction on how to get in contact with us.

Understanding your Stryd data

Read the PowerCenter & Stryd Mobile App Documentation

We have in-depth articles describing how to use the features in the Stryd mobile app. Tap on the article below to learn about the top features in the Stryd mobile app.

Post on the Stryd Community group on Facebook

Stryd has a vibrant community of runners who share a passion for data and improvement.

You can join the Stryd Community and make a post or a leave a comment to join the discussion!

Visit the Stryd channel on Youtube for in-depth videos

Subscribe to the Stryd Youtube channel for live webinars, replays, and more!

Finding a Stryd-certified coach

Visit the Stryd Coaches showcase to find a coach

Do you need further help understanding your data?

Stryd power coaches can help you make the most of your Stryd experience. Find in-person or remote coaching on the Stryd coaches page.

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