When you purchase Stryd Membership through the iOS and Android Stryd Mobile App, your subscription and payment information is managed by the respective app store. Stryd does not have the ability to make changes to your payment schedule or information in this case, and cannot issue refunds. We suggest cancelling the membership via the app store's recommended procedure. Note that only monthly renewal is available in the mobile app.
Cancellation process for subscriptions purchased via the Apple App Store: https://support.apple.com/en-us/HT202039 (See this article if you need to additionally request a refund: https://support.apple.com/en-us/HT204084)
Cancellation process for subscriptions purchased via the Google Play Store: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en (See this article if you need to additionally request a refund: https://support.google.com/googleplay/answer/2479637?hl=en)
If you have additional questions, check out our other support pages at stryd.com/support.