If you are experiencing some challenges with Stryd and your Garmin, we may ask you for a recent FIT file from Garmin so we can look further into this issue. Here are the steps on how to do so:
Export the FIT file from Garmin Connect. Select the activity you want to export in Garmin Connect, and select the small wheel on the right.
Select original (which will give you a zip file with embedded a FIT file):
This will download the file (most likely into your download folder).
If you exported as Original, you need to extract the FIT file from the archive.
Send us this FIT file
